Frequently Asked Questions

Payments, Scheduling, Accessibility

1. How does scheduling work?

   Please call or email us. Together, we’ll determine whether this work is a good fit for your needs and set up session times convenient for you.

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2. How do I pay?

   Please pay online if possible; we’ll email you an invoice. Call or email us if you prefer to pay by check, cash, or credit card offline. Payment is due at or before the time of your appointment.

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3. Do you accept gratuities?

   We appreciate clients who want offer gratuities. Please “tip” us by recommending us to others, posting about us online, completing our feedback form with quotes we can use, and rescheduling with us.

   We donate monetary tips we receive to Vermont Companion Animal Neutering, Inc., a nonprofit spay/neuter clinic with a stationary clinic in Middlesex, and MASH clinics serving seven Vermont counties. We also use gratuities to subsidize Massage Vermont’s fees for people who need, but cannot afford, our services.

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4. What if I miss my appointement or need to cancel?

   We ask 24-hour notice of cancellation. You can leave us a voicemail or email us 24 hours a day.

   We value your time and ours. We reserve the right to charge clients or void gift certificates for missed appointments when we’ve received no notice. We understand that occasionally something unavoidable comes; we are flexible with emergencies.

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5. How is the accessibilty?

   We are located 1 mile north of the intersection of Elm Street and State Street.  It’s a flat walk from downtown with sidewalks the whole way on at least one side of the street.

   The level driveway offers parking close to the building entrance. The building entryway is wide and flat with no steps up or down. Our treatment areas are ADA-compliant.

   We understand this may not address all needs.  We may be available to travel to homes and healthcare settings for clients who cannot come to us.  Please contact us for more information.

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Bodywork Sessions

1. Are you offering in-person bodywork again?

   We reopened for in-person sessions in November 2021. Our public-health precautions are ongoing. Please review our pandemic protocols. Here’s a little more discussion about that.

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2. What should I wear to my treatment?

   • Craniosacral Therapy clients wear loose, comfortable clothing.
   • Massage Therapy clients disrobe in private (underwear may be left on if that’s more comfortable) and remain covered by sheets and blankets.
   • Foot Reflexology clients wear comfortable clothing that’s easy to adjust for access to the feet and lower legs.
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3. What if I’m too cold/warm?

   Please tell us if you could be more comfortable at any time. You can request additional blankets and heat, or a lighter cotton sheet and no blanket.  A comfortable temperature is necessary for relaxation to occur.

   One of the primary functions of your muscles is to keep the body warm, which they do by clenching to generate heat—most likely the opposite effect you want when you work with us.  Please let us know if you are too cold or too warm.

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4. What should I do during my treatment?

   A client may relax and drift off during the session. Another may tune in to the work and the body’s responses to it. Some clients sleep. Occasionally, a client likes to talk. It’s your time. It’s up to you.

   If you’re not sure what to do during your session, we invite you to tune into your breathing, observing it without trying to change it. Tune into the sensations of your body. Gently direct your attention to wherever we’re working, and experience each moment.

   Many people are sleep-deprived. Sometimes falling asleep during a session yields the deepest sleep a client will get that week. We’re grateful to be able to offer that space and time to someone who needs it. Your snoring is a compliment to your practitioner.

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5. Can I have a "deep tissue" or "sports" massage?

   No, we specialize in gentle massage for nervous system soothing and general relaxation. Clients seeking especially firm, deep bodywork will probably prefer a different practitioner. We will refer you to the best of our ability.

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6. Will my treatment hurt?

   Our work tends to be gentle to medium pressure, not firm.

   You are in charge of the level of pressure and the techniques used in your treatment. If you feel discomfort, please tell us right away.

   Some bodies respond best to very gentle work. Others benefit from pressure at the edge of discomfort, sometimes called “hurts good.” However, therapeutic pain never creates the urge to pull away, clench your jaw, or tell your therapist to stop. If you feel those urges, please say something.

   Your body tells you when the work is right for you and when it isn’t. Please tell us – it’s the only way we’ll know.

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